Commercial Support Administrator
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
Due to our continued growth, we have an exciting opportunity for the right person to join our busy Commercial team, working exclusively for a long-term, high-end VIP Tour Operator who requires the highest level of service.
This role will involve assisting the Account Director with process and administrative support to achieve the level of service expected by this key client.
Reporting to the Commercial Director, the main duties and responsibilities of the role are as follows:
- Supporting the Account Director in all aspects of trip planning, quoting and contracting process
- Supporting the Account Director with all administration duties
- Providing excellent customer service including answering client queries, raising charter contracts, internal confirmations, checking and clearing operational invoices
- Learn the structure of commercial contracts so rechargeable items are captured and invoiced
- Learn about the aircraft types and performance of the aircraft operated by Titan Airways on behalf of the client
- Learn how to use and update all internal IT systems
- Participate in client visits, airport visits, flight riding and entertaining
- Assist the Account Director as required
Requirements for this role:
The successful candidate must be someone who has an enthusiastic attitude, can work as part of a team, and be proactive and curious whilst willing to learn. This role requires excellent customer service skills with great attention to detail.
- Ability to reside and work in the UK.
- Fully vaccinated against COVID-19 (unless medically exempt)
- Ability to provide information for 5 year referencing
- Computer literate with Microsoft Office suite
- A driving licence would be advantageous
- Travel will be required with this role to support the client
Our Commercial department is a small and friendly team that works in an open and supportive environment. Training and support will be given to ensure the successful applicant will be provided with the tools required to serve the client to the highest levels of customer service.
Future career progression is available for the right candidate.
This is a permanent position, working Monday-Friday 9:00am to 5:30pm however a degree of flexibility will be expected due to the nature of our operation.
The Company
We are an independent UK charter airline established in 1988, with a subsidiary office in Malta established in 2021. The Company is led by aviation experts with a wealth of knowledge and experience. Our broad customer base includes clients from some of the world’s leading companies, airlines, tour operators, sports teams, film production companies, music tour management firms, government bodies and cargo operators.
Operating globally, our work ranges from domestic routes to transatlantic flights, to multi-stop around the world tours. What we do changes almost daily, making the flexibility and commitment of all our staff paramount to our success and ongoing longevity.
Our Values
At Titan Airways we have spent over a third of a century delivering everything that we promise, and more. Whilst other charter airlines have been and gone, we have continually and passionately delivered a high standard of service and punctuality to our clients, and this is the core reason why clients from around the globe come back time and time again.
Along the way, we have won industry awards and accolades, however our greatest satisfaction will always be the knowledge that we have continued to exceed our customers’ expectations.
Our staff have always been the key to our success. We are operational 24 hours a day, 365 days a year. Our customers are supported around the clock by our in-house operations, management and technical teams and our flight crews, whose skill and attention to detail ensure the highest standards of care.
We are a privately owned company, with core family values where you are a known individual and actively encouraged to make a difference, whilst adding value and success to the business. Join us and work with friends not strangers!
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